EMCEE & Keynote Speakers
Conference delegates will have the pleasure of being hosted by our emcee and hearing from keynote speakers who will provide valuable insights on leadership, governance and club operations, which will benefit delegates and their club.
Conference Emcee
Matt Hart The Lottery Corporation Days 2 & 3 As General Manager Public Relations at The Lottery Corporation, Matt is responsible for the development and implementation of external and internal communications strategies targeting key stakeholders. These activities include media relations, content development across multiple formats, issues and crisis management, and stakeholder communication for The Lott & Keno brands across Australia. As part of this role, Matt is a national media spokesperson for The Lott and Keno, and has the privilege of speaking to major lottery and Keno winners to confirm their prizes. |
The New Rules of the Customer Experience
Amanda Stevens 9:30am, Thursday, 10 October The last few years has changed how we shop, live, travel and form brand relationships. The pandemic has shifted consumer priorities and expectations. This, combined with emerging trends around cost-of-living concerns and their impacts, has seen an evolution in consumer behaviour. Understanding these changes provides a unique and exciting opportunity for clubs to connect in new, more meaningful and more human ways, solidifying and maximising the greatest untapped opportunity — their existing member base. With a double-degree in consumer psychology and marketing, Amanda explores why doubling down on the customer experience has never been more important, and how deepening connections with existing members presents a pivotal opportunity for any club brand. Weaving the latest consumer insights with her signature storytelling style, Amanda will inspire the audience to adopt a customer-centric approach and empower them to turn customers into brand advocates and raving fans. And the audience will have fun! Includes a Q&A. |
Tomorrow's Club Land: Cybersecurity, Emerging Technologies & the Future of Work
Shara Evans 1:15pm, Thursday, 10 October From big data and analytics, to image recognition, voice recognition, emotion recognition and robots, Artificial Intelligence (AI) is fast becoming part of our daily lives in new and unexpected ways. AI is being woven into almost every emerging technology on the near and long-term horizon which will have a major impact on the work force, as well as presenting new security and privacy challenges. In her captivating keynote, Shara will motivate clubs by exploring new opportunities as AI becomes more prevalent in our society. Shara will also educate and empower by alerting delegates to potential security threats to help prevent disasters from occurring in your club. Shara is a technology futurist, regarded as a leading expert on emerging technologies, artificial intelligence, robots, cyber security, digital privacy and the future of health, humanity and work. This fascinating keynote is not one to miss! Includes a Q&A. |
The No Bullsh!t Leadership
Marty Moore 9:30am, Friday, 11 October Marty is a ‘no-nonsense’ communicator who has harnessed the deep experience of his 30+ year career as a corporate executive to cut through the mountains of fluff and clichés that dominate leadership today. Going way beyond simply motivating and inspiring, Marty unravels the mystique of leadership for his audience. He challenges every individual to shift their perspective, providing practical strategies to take back to their club to improve their leadership performance. His direct, cut-through approach has made his podcast, No Bullsh!t Leadership, one of the top leadership podcasts globally, with over 5 million downloads in 150+ countries, and his book debuted at #2 on the Wall Street Journal bestseller list. His sole purpose is to improve the quality of leaders, globally. Leadership is hard. Having the strength to ‘do what it takes’ is the key to unlocking extraordinary levels of team performance. Key takeaways from his keynote will include:
This keynote will fundamentally change the way delegates think about their leadership role in their club! Includes a Q&A. |