Keynote Speakers
Conference delegates will have the pleasure of being hosted by our emcee and hearing from keynote speakers who will provide valuable insights on leadership, governance and club operations, which will benefit delegates and their club.
The New Rules of the Customer Experience
Amanda Stevens 9:30am, Thursday, 10 October The last few years has changed how we shop, live, travel and form brand relationships. The pandemic has shifted consumer priorities and expectations. This, combined with emerging trends around cost-of-living concerns and their impacts, has seen an evolution in consumer behaviour. Understanding these changes provides a unique and exciting opportunity for clubs to connect in new, more meaningful and more human ways, solidifying and maximising the greatest untapped opportunity — their existing member base. With a double-degree in consumer psychology and marketing, Amanda explores why doubling down on the customer experience has never been more important, and how deepening connections with existing members presents a pivotal opportunity for any club brand. Weaving the latest consumer insights with her signature storytelling style, Amanda will inspire the audience to adopt a customer-centric approach and empower them to turn customers into brand advocates and raving fans. And the audience will have fun! Includes a Q&A. |
Winning Digital Minds & Analogue Hearts in the Age of AI
Anders Sörman-Nilsson 1:15pm, Thursday, 10 October The place where digital and analogue converge -- the 'digilogue'. This captivating presentation will help you find your middle ground, where your members and customers want to be. Anders will delve into the fusion of digital innovation and analogue authenticity, essential for captivating the hearts and minds of tomorrow's consumers. This keynote offers a roadmap for clubs aiming to thrive in a digital future without losing the essence of human connection, ensuring a deep resonance with the evolving landscape of consumer values and expectations. Anders Sörman-Nilsson (Global EMBA / LLB) is a futurist and the founder of the think tank and trend analysis firm -- Thinque. Anders is an awarded keynote speaker who helps leaders decode trends, decipher what’s next and turn provocative questions into proactive answers. This fascinating keynote is not one to miss! Includes a Q&A. |
No Bullsh!t Leadership
Marty Moore 9:30am, Friday, 11 October Marty is a ‘no-nonsense’ communicator who has harnessed the deep experience of his 30+ year career as a corporate executive to cut through the mountains of fluff and clichés that dominate leadership today. Going way beyond simply motivating and inspiring, Marty unravels the mystique of leadership for his audience. He challenges every individual to shift their perspective, providing practical strategies to take back to their club to improve their leadership performance. His direct, cut-through approach has made his podcast, No Bullsh!t Leadership, one of the top leadership podcasts globally, with over 5 million downloads in 150+ countries, and his book debuted at #2 on the Wall Street Journal bestseller list. His sole purpose is to improve the quality of leaders, globally. Leadership is hard. Having the strength to ‘do what it takes’ is the key to unlocking extraordinary levels of team performance. Key takeaways from his keynote will include:
This keynote will fundamentally change the way delegates think about their leadership role in their club! Includes a Q&A. |
Working Together
Dylan Alcott AO 1:50pm, Friday, 11 October Dylan Alcott AO is one of Australia’s most successful and prominent Paralympians, media personalities and social advocates. Born in 1990 with a tumour wrapped around his spinal cord, and requiring an operation that left him paraplegic, Alcott grew up wanting to change the perceptions of people with disabilities. Drawing from his own experiences as an elite athlete, successful entrepreneur, and advocate for disability rights, Dylan will highlight the importance of cultivating a mindset that embraces possibilities and overcomes adversity. His message is one of hope and empowerment, emphasising that everyone has the potential to achieve greatness by leveraging their strengths and confronting their obstacles with determination. Dylan will touch on how these principles can be applied to create more inclusive environments within clubs. He will discuss practical strategies for fostering inclusivity in the disability space, ensuring that everyone, regardless of ability, feels valued and supported. Includes a Q&A. |